The Bronx Defenders

Organizational Systems Analyst

2 weeks ago(1/8/2018 6:05 PM)
Job ID
Information Technology


The Bronx Defenders – an innovative, progressive, holistic indigent defense office in the South Bronx – seeks an experienced Organizational Systems Analyst.


The Organizational Systems Analyst will provide internal consulting services and business analysis for organization initiatives. This role works closely with lawyers and interdisciplinary advocacy teams, in addition to technology, data science, and other Operations teams. The Organizational Systems Analyst will also provide project management for smaller projects and work closely with a project manager on larger projects.



Responsibilities include, but are not limited to:

  • Map and document business processes, gather clear requirements using techniques including: entity-relationship diagrams, process flows, context diagrams, use cases, etc.
  • Take lead on projects focused on improving business processing and workflow efficiency, acting as key liaison between internal and external stakeholders
  • Act as point of contact for the organization during the implementation of special projects, including implementation of Client/Case management system (CMS)
  • Assist with the maintenance of systems with regards to workflows and business process enhancements
  • Document and analyze technology requirements
  • Document project and test plans for system or operational changes
  • Support, and on occasion, train users and provide post implementation business process support


  • Masters in Information Systems or related field, and 4-6 years experience facilitating successful change management projects
  • Detail-oriented systems thinker, able to quickly learn new program areas and complex processes while working independently
  • Strong Business Analyst skills
  • Strong Project Management skills
  • Experience developing Requests For Proposals (RFPs) with vendor search and selection process a plus
  • Strong written and verbal communication skills required
  • Ability to work across multiple business units; develop successful, long term relationships with stakeholders
  • Proficiency in Excel required, experience with SQL and/or Salesforce a plus
  • Passion for tech for social good required, familiarity with legal services a plus  


To apply, please click APPLY FOR THIS JOB ONLINE and upload a cover letter and resume in one document when prompted. Applications without a cover letter will not be considered.  


The application deadline is February 4, 2018, but applications will be considered on a rolling basis and decisions will be made as soon as appropriate candidates are identified.


Please contact Justine Olderman, Executive Director, via email at with any questions regarding the position.


The Bronx Defenders is proud to be an equal opportunity employer, committed to inclusive hiring, and dedicated to diversity in our work and staff.  We strongly encourage candidates of all identities, orientations, experiences and communities to apply.



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