The Bronx Defenders (BxD)—an innovative, progressive, holistic defense office in the South Bronx—seeks an Information Technology (IT) Associate.   

Founded in 1997, The Bronx Defenders is a public defender nonprofit that has developed a nationally recognized model of representation called holistic defense, which provides people with teams of lawyers, social workers, and advocates to defend them zealously in court as well as to address the underlying drivers and enmeshed penalties of legal system involvement.   

Since opening our doors, we have grown into an organization of more than 400 staff members defending nearly 20,000 New Yorkers each year in criminal, family, civil, and immigration proceedings who face incarceration, family separation, eviction, and deportation, among other devastating consequences.   

Today we are reimagining the role of public defense even further, using community organizing and engagement, legislative advocacy, and impact litigation to partner with the communities we represent to bring about long-lasting systemic change.   

We also share our model and lessons learned with current and future public defenders, run two legal clinics at NYC law schools and train public defenders throughout the country on how to move to a holistic model of representation.  

Information Technology  

Our Information Technology (IT) department is our first line of support in assisting our dedicated staff of attorneys, advocates, social workers, and administrative professionals. Our onsite help desk is a collaborative space for our staff to seek technical advice and access IT support. Ultimately, the work of our department helps to advance the needs of our clients and facilitate the process by which their legal teams support and advocate for them to reach their goals. As the leading office in providing holistic representation, we stay abreast of innovative technological tools and resources that are used to support our staff and clients as they navigate the criminal, family, immigration, and civil court systems. The IT department also plays an active role in onboarding new employees, conducting company-wide training on using our services to support clients, and proactively mitigating and defending the organization against cybersecurity risks. 

Provide desktop and end-user support in a timely and effective manner  

• Review the ticket tracking system and resolve assigned support tasks 

• Assist users with various technical support items including but not limited to software installation, videoconferencing, printer troubleshooting, phone configurations, and projector setup 

• Document support tasks and ticket resolution efforts in the call tracking system 

• Assist IT & office personnel interfacing with system and network administrators and other desktop support staff 

• Perform asset management duties 

• Participate in special team projects 

• Provide on call support which may include weekend and/or after-hours support 

• Additional duties as assigned by the IT Director 

• 2 years of IT experience providing desktop/end-user support to both Mac and PC users, OR  

• Undergraduate degree in computer science, information technology or related fields, and 1 years' experience in an IT support role  

• Proficiency with help desk ticketing systems  

• Knowledge of Microsoft technologies including but not limited to Office 365, Teams, Power Automate, and Power BI  

• Experience supporting the administration of cloud platforms such as Google and Microsoft  

• Strong working knowledge of MS Windows and MS Office support and troubleshooting  

• Strong portable device troubleshooting skills with Android, iPhone and iPad 

• A record of excellent customer service skills as demonstrated by engaging productively with end users 

Candidates must demonstrate:  

• Ability to effectively and respectfully communicate, collaborate and connect with people with various backgrounds 

• Ability to work well independently as well as collaboratively with lawyers and non-lawyers 

• Strong working knowledge and ability to provide support and troubleshoot in Windows, Microsoft Office, SharePoint and Outlook  

• Strong Android, iPhone, and iPad troubleshooting skills 

• Broad range of troubleshooting knowledge of common office applications, such as printers and copiers 

• Knowledge of networking and cloud platforms 

• Experience with asset management systems and procedures such as asset tagging, labeling, and audits 

• Ability to multitask, maintain order and meet deadlines in a fast-paced, high-stakes environment  

• Meticulous attention to detail 

• Ability to think critically and creatively in fast-paced settings, finding innovative solutions to unique obstacles 

• Ability to receive constructive feedback, demonstrate introspection and shift behavior accordingly 

• Ability to exercise good judgment, discretion, and confidentiality with sensitive matters 

Preferred but not Required:  

• Experience working in a non-profit, legal, or social justice setting  

• Microsoft Certified Systems Administrator (MCSA) 

• A+ certification  

• Experience with videoconferencing, audio/video, phone support, and cabling  

• Ability to lift and carry up to 50lbs of network/computers and related equipment 

Salary is commensurate with experience.  For candidates with 2 years of directly relevant experience, the salary for this position is approximately $59,000.00 annually. Full-time employees are also eligible for a comprehensive benefits package including but not limited to medical, dental and vision coverage; a 403(b) plan with employer contribution; a generous vacation, sick leave, and parental leave policy.   

Approximately 70% of The Bronx Defenders' staff, including attorneys and non-attorneys, are represented by UAW Local 2325 - Association of Legal Aid Attorneys (AFL-CIO). This position is within the bargaining unit.   

This position is non-exempt. By law, nonexempt employees are compensated hourly based on their annual rate and therefore are entitled to overtime, whereas exempt employees are not.    

To apply, please click APPLY TO THIS JOB ONLINE and upload your resume and cover letter in one document. Include in your cover letter why you want to do this work at our office. Your resume will be used to determine your salary based on the number of years of directly relevant professional experience and should include all relevant professional experience. Applications without a written cover letter will not be considered.   

The Bronx Defenders is an equal opportunity employer and is committed to maintaining a workplace that embraces staff with a diversity of backgrounds, identities, and experiences. We acknowledge the ways in which systemic oppression and injustice can undermine access to professional opportunities and are committed to conducting hiring and promotion processes that are equitable and accessible to those commonly excluded from the workforce. We do not discriminate against and in fact specifically encourage applicants from marginalized communities to apply, including those who identify as Black, Indigenous, people of color, queer, transgender, gender non-conforming, disabled, neurodivergent, and those directly impacted by criminal, civil, family, and immigration legal systems. We value lived as well as professional experience and particularly welcome applications from the Bronx community that we serve.